Course Description:
This course will provide participants with an understanding of how to effectively communicate face-to-face. Topics covered include body language, building relationships, effective listening, presentation skills, and conflict resolution. Participants will gain an understanding of how to use these concepts to become more comfortable and confident when engaging in conversations with others.
Course Objectives:
- Identify factors that lead to successful communication
- Utilize techniques for reading body language
- Develop strategies for building relationships
- Implement tactics for effective listening
- Understand methods for giving presentations
- Analyze approaches for conflict resolution
- Leverage diplomatic language when appropriate during conversations
- Identify best practices for managing stress during a conversation
- Demonstrate an understanding of the principles related to face-to-face communication through written assignments and class discussions
- Implement measures for continual improvement in interpersonal skills
